Where is your production done?
All production is done in Milwaukee, Wisconsin which is centrally located in the United States for fast shipment and direct mailing to all customers nationwide.
What is your phone number and operating hours?
Our hours of operation are 7am to 7pm CST Monday-Friday and we can be reached toll free at 888-940-7070 or locally at 262-512-0400. If you are in need of rush or emergency service you can reach us 480-502-9085 or 414-217-4896.
What's the minimum quantity you'll print?
With our digital presses we can print a quantity of 1.
Are proofs/preflight included in the pricing?
Yes. One electronic proof is included with your order. If additional proofs are required, a minimum of $25.00 may be charged.
What payment methods do you accept?
We accept all major credit cards, cashiers checks, and bank wire transfers.
How do you ship orders?
Most orders are shipped via UPS Ground. Upgrade services are available. For orders weighing more than 1,000 pounds, common carrier will be recommended.
Can I order one or two color printing?
Yes. One (other than black) and two color printing is available only with offset printing. For a custom qoute please email email@example.com
How well will my job match what I see on the monitor?
EBA like most commercial printers print in CMYK and print "pleasing color" using standard ink densities. Your monitor displays RGB colors which will provide a false sense of the actual product. Therefore we highly recommend you request a hard copy matchprint proof (at an additional cost) if color matching is a concern for your job.
Can I send you documents created in MS Word, Powerpoint, Publisher, or Excel?
Yes we can print these either as one color only or as full color.
What file formats will you accept?
Our preference is Adobe PDF but we will accept the following file formats: Indesign, Quark, MS Publisher, Illustrator, Photoshop, Word, Excel.
How do I get the printing to the edge of the paper (known as full image bleed)?
In order to get image bleed on your file you must extend all images 1/8" beyond the edge of your document. Depending on the program, this may involve making your page size 1/4" larger.
How do I get my files to you?
Files under 10 MB can be emailed directly. For files larger than 10 MB, we use a file delivery service that we'll provide to you at time of order.